Healthy Travel Information - May 21, 2020

Healthy Travel Information - May 21, 2020

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Our KeepWellTM Commitment

 

The world is changing, and so is the way we travel. One thing that hasn’t changed is Catalina Island Company’s commitment to the well-being of our employees and our guests. As you consider upcoming travel, take time to learn about about our KeepWellTM Commitment, and how we're providing you - our guests - with assurance and peace of mind during this time.

The core of how we KeepWell is our thorough cleanliness and hygiene practices and protocols across our properties that go beyond recommendations from the State of California and Centers for Disease Control and Prevention (CDC). Learn what we’re doing to ensure your comfort on California’s Island Escape:

SUPERIOR CLEANING

Rooms are sterilized with top-grade products from Butler Chemical. All surfaces are safeguarded with antimicrobial cleaner, and UV light is used to sanitize high-touch surfaces. UV light boxes with a 99.9% sanitizing rate are also available for guest use at the front desk.

COMMUNITY WELL-BEING

Guests receive a complimentary Healthy Traveler Kit containing a disposable face covering and single-use hand sanitizer towelettes. Hand sanitizer stations are conveniently located at each entrance, and all staff are instructed to stay home if they do not feel well.

PHYSICAL DISTANCING

Lobbies and other public spaces have been rearranged to dissuade crowding. Floor markers clearly indicate proper social distancing, and elevators will accommodate only four guests at a time. Plexiglass partitions, a face covering requirement, and limited contact check-in keep our employees and guests safe. Mobile pre-check in is available to guests at Hotel Atwater and Pavilion Hotel.

ABOVE AND BEYOND

We know the importance of the challenge at hand. That’s why our processes and protocols exceed the guidelines recommended by the Centers for Disease Control and Prevention (CDC). You can rest assured that we’ve gone the distance to make sure you, your family, and our community KeepWell across all our properties and facilities.

YOUR JOURNEY - CATALINA EXPRESS CLEANLINESS

To ensure comfort on your journey to Catalina, Catalina Express has implemented social distancing policies and more robust cleaning protocols. Learn about them here.

SOCIAL DISTANCING IS EASY

WHEN YOU’RE TRYING TO GET AWAY FROM IT ALL

Let’s reconnect with nature as we reopen the world. When you’re with us, you can follow the road less traveled on a hike that takes you off the beaten path. Feel the fresh air with an exhilarating zip line adventure. Or relax beach-side in a private cabana while you enjoy the natural seclusion and serenity of California’s Island Escape™.

We’re offering our most flexible change and cancellation policies ever. If your plans change, you can reschedule or cancel any hotel reservation or activity booking for travel in 2020 up to 24 hours in advance of your arrival.

We are California's Island Escape, just an hour off the Southern California coast. And we are ready to welcome you.