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Our KeepWellTM Commitment
The world is changing, and so is the way we travel. One thing that hasn’t changed is Catalina Island Company’s commitment to the well-being of our employees and our guests. As you consider upcoming travel, take time to learn about about our KeepWellTM Commitment, and how we're providing you - our guests - with our steps toward cleanliness and care during this time.
The core of how we KeepWell is our thorough cleanliness and hygiene practices and protocols across our properties that go beyond recommendations from the State of California and Centers for Disease Control and Prevention (CDC). Learn what we’re doing to ensure your comfort on California’s Island Escape™:
Surfaces are regularly cleaned with top-grade products from Butler Chemical. At our hotels, UV light is used to sanitize high-touch surfaces, and UV light boxes with a 99.9% sanitizing rate are also available for guest use at the front desk.
Hotel guests receive a complimentary Healthy Traveler Kit containing a disposable face covering and single-use hand sanitizer towelettes. Hand sanitizing stations are conveniently located at each hotel and dining establishment entrance and aboard our vehicles and vessels. Note that face coverings are required when in public spaces or interacting with others. Additionally, staff are instructed to stay home if they do not feel well.
Lobbies and other public spaces have been rearranged to dissuade crowding. Floor markers clearly indicate proper social distancing, and plexiglass partitions reduce contact between others.
CLEANLINESS AND CARE
We know the importance of the challenge at hand. That’s why our processes and protocols exceed the guidelines recommended by the Centers for Disease Control and Prevention (CDC). We've taken steps so you, your family, and our community can KeepWell across our properties and facilities.
YOUR JOURNEY - CATALINA EXPRESS CLEANLINESS
To ensure comfort on your journey to Catalina, Catalina Express has implemented social distancing policies and more robust cleaning protocols. Learn about them here.
SOCIAL DISTANCING IS EASY
WHEN YOU’RE TRYING TO GET AWAY FROM IT ALL
Let’s reconnect with nature as we reopen the world. When you’re with us, you can follow the road less traveled on a hike that takes you off the beaten path. Feel the fresh air with an exhilarating zip line adventure. Or relax beach-side in a private cabana while you enjoy the natural seclusion and serenity of California’s Island Escape™.
- Sleep under the stars at Hermit Gulch Campground
- Wake up 14 steps from the beach at Pavilion Hotel
- Cruise down the coast to the secluded village of Two Harbors
- Break away from the crowds in an open-air bio-fueled Hummer
- Reunite with family across more than 10 acres of open space at Descanso Beach Club
We’re offering our most flexible change and cancellation policies ever. If your plans change, you can reschedule or cancel any hotel reservation or activity booking for travel in 2020 up to 24 hours in advance of your arrival.
We are California's Island Escape, just an hour off the Southern California coast. And we are ready to welcome you.