Healthy Travel Information - May 21, 2020

Healthy Travel Information - May 21, 2020


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Going Above Above Beyond with Our KeepWell Commitment

The health and safety of our guests has always been our top priority. Now, Catalina Island Company is doubling down on that commitment with processes and protocols that go beyond recommendations from the Centers for Disease Control and Prevention (CDC). We are taking specific, deliberate, and intentional steps to ensure that our properties are meticulously clean for the benefit of our guests and staff.

Superior Cleaning

Rooms are sterilized with top-grade products from Butler Chemical.

High-touch surfaces, such as touchscreen devices, handles, switches, and faucets, are treated with UV light to destroy microbes.

Other surfaces are frequently cleaned and safeguarded with antimicrobial cleaner.

Cleaning at Hotels

Guest and Associate Well-Being

Convenient hand sanitizing stations are located at each entrance.

Limited contact check in procedures keep our guests and our associates safe.

Mobile pre-check in is offered to guests of Hotel Atwater and Pavilion Hotel.

Plexiglass partitions minimize person-to-person contact at the front desk.

Guests receive a complimentary Healthy Traveler Kit containing a disposable face covering and single-use hand sanitizer towelettes.

Mobile device room locks (Hotel Atwater only) or sterilized key cards are available.

Keyless Entry

Sanitizer boxes with UV light are available at the front desk to disinfect commonly touched objects, such as mobile phones, with a sterilizing rate of  99.9%.

UV Light Sanitizer Box

Adherence to Physical Distancing

Staff and guests are required to wear face coverings when interacting with others.

Floor markers clearly indicate proper social distancing.

Lobbies and common areas have been rearranged to dissuade crowding.

Sanitary Service and Housekeeping Procedures

All staff are instructed to stay home if they do not feel well.

The bell team wear fresh gloves to assist each guest, and bell carts are sanitized between each party.

Housekeepers are required to change gloves three times during room cleanings—once each after sterilizing the bathroom, the vanity, and the remainder of the room.


We know the importance of the challenge at hand and have taken all the necessary steps for you, your family, and our community to KeepWell. Thank you for sharing your happy and healthy vacation with us.