E.g., 08/23/2017

Security - Two Harbors

The Catalina Island Company is seeking a part time, seasonal Security person to work in Two Harbors.

The Role:
The incumbent is responsible for monitoring and controlling outdoor property and buildings. With a primary focus on the safety of guests and employees, this individual protects company property and equipment. Great customer skills and excellent communication skills required to engage with guests.
Personal Conduct
  • Arrive to work as scheduled, in uniform and prepared to work. Clock-in and wash your hands.
  • Maintain the highest standards of personal and professional conduct with managers, coworkers and customers.
  • Comply with ABC regulations and company policies and procedures at all times.
  • Demonstrate a fundamental respect for our diversity, treating each other and our customers with respect.
  • Demonstrate the behaviors and level of service appropriate for the restaurant.
  • Effectively handle customer requests and recognize when to refer a customer concern to a manager.
  • Demonstrate a willingness to assist other members of the team, as needed.
The incumbent is responsible under the supervision of the Harbor Reef Restaurant Managers and in accordance with the mission and vision of the Company to:
  • Patrol assigned property to prevent vandalism or theft and to identify possible hazards that may endanger employees and guests
  • Periodically walk among and engage with guests and employees to maintain order and protect the property and equipment.
  • Regulate pedestrian traffic to maintain an orderly flow.
  • General knowledge about the town is necessary to assist with questions, directions, or any specific needs or requests.
  • Inform guests of policies when it appears they may be in violation of laws, regulations and posted notices.
  • Recognize signs when a guest may be under the influence of alcohol and drugs.
  • Handle stressful situations with tact and professionalism, using force when necessary.
  • Notify manager on duty or contact the Sheriff Department directly when an emergent situation occurs.
  • Assist with documentation of incidents that occur on company property.
  • Will be assisting with light maintenance and cleaning duties when  needed
Minimum Qualifications:
  • Must have critical problem solving skills
  • Must possess exceptional interpersonal skills
  • Must be at least 16 years of age
  • Must be able to work in a fast-paced, customer oriented, professional work environment
  • Nearly all of the work is conducted outdoors in varied climates from 40-90 degrees Fahrenheit
Education and/or Experience:
Must have a high school diploma/GED degree
Language Skills:
Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations.  Ability to effectively respond to questions from managers, clients, customers and the general public.  Bilingual English/Spanish preferred.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to stand, walk and exert well-paced mobility for up to 8 hours.
  • Must be able to lift and carry up to 100lbs.
  • Must be able to bend, stoop, squat, stretch, push and pull on a regular basis.
  • Must have full range of overhead motions and full hand dexterity.
  • Requires visual acuity and the ability to hear clearly in an outdoor environment in order to communicate with managers, coworkers and guests
This position offers discounts in F&B outlets in the company and discounted hotel rooms and activity tours.
This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.