E.g., 12/14/2018

Host & Hostesses

The Catalina Island Company is seeking full time and part time hosts and hostesses.

The Role:
The incumbent is responsible for contributing to the overall dining experience of guests at our various venues, by assisting the Manager and wait staff with welcoming and seating guests.

The incumbent is responsible for:
  • Ensuring accurate knowledge of daily scheduled events, parties or daily specials
  • Checking reservation system to ensure floor plan accommodates all reservations within an appropriate time span
  • Checking messages for the day and update reservations as necessary
  • Making a seating plan for the evening to use as a reference when seating guests
  • Working with Manager to assign server sections, keeping distribution of tables fair and equitable
  • Maintaining a safe working environment for guests and employees adhering to established company procedures and industry regulations
  • Greeting guests in a friendly and courteous manner
  • Checking guests in utilizing the computer system, escorting them to their table and distributing menus and wine list
  • Answering the telephone and periodically check the bathroom and premises for any unsightly messes or hazards that need to be addressed
  • Ensuring each guest has a complete place setting
  • Bidding farewell to guests when possible and checking with guests to ensure they had a pleasant experience (if there are any complaints, report to the Manager)
  • Complete all side work - Go through all menus (Pub & Lunch included): wiping down covers, checking pages for stains, crumbs, etc., removing and replacing soiled pages
  • Periodically checking the chalkboards to make sure information is up-to-date; removing them at the end of the evening
  • Contributing to the success of the team by supporting the company’s vision, mission values for success and goals and objectives
  • Assisting fellow co-workers whenever possible
Minimum Qualifications:
  • Must have excellent interpersonal skills and great communication skills
  • Must possess a friendly, courteous attitude and professional appearance
  • Serve Safe Certificate
Education and/or Experience:
  • Prior experience in an upscale restaurant or hotel preferred
  • Must be at least 16 years of age
Language Skills:
Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations.  Ability to effectively respond to questions from managers, clients, customers and the general public.  Bilingual English/Spanish preferred.
Physical Requirements:
  • Must be able to stand and walk for extended periods of time
  • Must be able to bend, crouch and reach
  • Must be able to lift up to 20 lbs.
  • Visual acuity and ability to hear to clearly communicate with managers, coworkers and guests
We offer a highly competitive salary with health, dental life, 401K Match, vacation and sick benefits for all Full Time regular positions.  Both Full Time and Part Time positions receive discounts in F&B outlets in the company and discounted hotel rooms and activity tours. 
This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.