TITLE: Retail Sales Cart
REPORTS TO: Retail Manager
The retail salesperson is to serve customers by helping them select products & also acts as cashier.
- Greet customers and ascertain what each customer wants or needs.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Maintain records related to sales.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Ticket, arrange and display merchandise to promote sales.
- Prepare sales slips or sales contracts.
- Place special orders or call other locations to find desired items.
- Demonstrate use or operation of merchandise.
- Clean shelves, counters, and surrounding area.
- Exchange merchandise for customers and accept returns.
- Bag or package purchases, and wrap gifts.
- Help customers try on or fit merchandise.
- Inventory stock and requisition new stock.
- Prepare merchandise for purchase or rental.
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
- Welcomes customers by greeting them; offering them assistance.
- Directs customers by escorting them to racks and counters; suggesting items.
- Advises customers by providing information on products.
- Helps customer make selections by building customer confidence; offering suggestions and opinions.
- Documents sale by creating or updating customer profile records.
- Processes payments by totaling purchases; processing checks, cash and store or other credit cards.
- Local Island knowledge. Ability to answer tours questions; direct guest to desired locations.
- Minimal stocking duties with regular inventory.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Contributes to team effort by accomplishing related results as needed.
- Prior Retail Experience
- Customer Service
- Meeting Sales Goals
- Selling to Customer Needs
- Product Knowledge,
- People Skills
- Energy Level
- General Math Skills
- Verbal Communication
- Job Knowledge
- Local knowledge
118 Years of Quality Service
In October, 1894, the Banning Brothers - William, Hancock and Joseph - incorporated the Santa Catalina Island Company, placed title to the Catalina Island land holdings they had acquired two years earlier into their newly-formed company, and then started building for the future. The Bannings planned to develop the island as a resort, and much of the initial development of Avalon took place during their ownership.
When William Wrigley Jr. acquired a majority interest in the Santa Catalina Island Company from the Bannings in 1919, the destiny of the Island began to change forever. This now-historic event cast the die for permanently preserving substantially all of Santa Catalina Island in its natural state. During the next 56 years, various conservation practices were initiated by the Wrigley-led Santa Catalina Island Company, including much-needed animal controls, protection of watersheds and reseeding of overgrazed areas.
A positive sense of future direction and prudent land stewardship have been the hallmark of the Santa Catalina Island Company since then, and remain so to this day. Thus, as we approach our second century, the Santa Catalina Island Company is headed into its 110th Year of Quality Service, and we are entering a new era of exciting challenges and opportunities.
Success in achieving these opportunities is a function of external economic/business factors, hard work and a commitment to well-founded business policies and practices. For the Santa Catalina Island Company our business philosophies are inexorably linked to the high business standards established over time by the two families which have controlled and guided our direction and destiny.
Santa Catalina Island Company invites you to visit any or all of our properties. We operate the Pavilion Hotel, Hotel Atwater, Catalina Expeditions, Catalina Visitors Country Club, Catalina Island Golf Course, Descanso Beach Club, Casino Ballroom and all operations located at the resort town of Two Harbors.
Mission and Vision Statement
To be a leader in providing an exceptional customer experience, enhancing appreciation for Catalina's history and preserving its character. While building on the company's legacy and vision, become an economically and environmentally sustainable business, always adapting to the times.
The vision of Santa Catalina Island Resort Services is to be recognized as a leader in providing exceptional individual and group experiences to our guests and visitors, and be a respected business partner with our employees, suppliers and community. Our vision – like our history on Santa Catalina Island – is long term. We will use our resources (human, physical, financial and natural) in a sustainable manner to implement the highest quality plans, design and developments that create properties of enduring value. Along with other stakeholders we are committed to preserving the natural beauty and unique character of Santa Catalina Island. In Avalon, Two Harbors and other holdings we will work to develop a master planned, quality island community which preserves our history, culture and authenticity.