REPORTS TO: Front Office Manager
Responsible for all guest baggage under the hotel’s care. Lobby, grounds, bathrooms and shower room maintenance. Staff the checkrooms of the hotel. Runs errands for the front desk. Responsible for light maintenance duties in guest rooms. Responsible for beach towel procedures and inventories. Gives local area information. Carries out bellman responsibilities in accordance with the company’s policies and applicable laws.
Position requires organizational skills, ability to work cooperatively with a variety of individuals (both guests and fellow employees) and demonstrate a positive and constructive attitude.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
include the following, other duties may be assigned.
1. Mans checkroom
2. Coordinate baggage transfer from Cabrillo Mole and hotel and vice versa.
3. Custodial duties which include the lobby, public bathrooms and showers, hallways and grounds.
4. Maintains beach towel inventories and distribution to hotel guests.
5. Provides local area information to our in-house guests and the general public.
6. Does not leave the checkroom unattended during shift.
7. Responsible for guest baggage checked into checkroom.
8. Runs errands for front desk clerks.
9. Sorts and delivers baggage for group check ins, and also pulls bags from group rooms for delivery to Cabrillo Mole at check out.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION AND/OR EXPERIENCE:
Ability to organize and maintain files, and retrieve information from files.
Ability to effectively present information and respond to questions from groups of managers, clients, guests and the general public. A knowledge of Spanish would be helpful.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS AND ABILITIES:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.